# Requests

Requests, also known as Purchase Requests, are submissions for items that require procurement. This can include both direct and indirect items.

## Navigating Requests

The **Requests** page shows a list of all Requests across your organization. Requests are organized into tabs:

* **Open** – all open requests
* **Unassigned** – open requests without a buyer assigned
* **Completed** – requests marked as complete
* **Cancelled** – requests marked as cancelled
* **All** – all requests, regardless of status

## Requests Workflow overview

{% stepper %}
{% step %}
**Create Request**

A requester submits a new request, or a buyer submits a request on behalf of a requester. During submission, requesters can mark a request as hot and must provide additional instructions for hot requests. Buyers receive an email notification when a non-buyer user submits a new Request.
{% endstep %}

{% step %}
**Assign Request**

New requests are triaged, and a buyer is assigned to a request. Assignment notifications clearly flag hot requests.
{% endstep %}

{% step %}
**Gather Quotes**

Buyers gather quotes by [sending an RFQ](https://docs.silkline.ai/for-customers/requests/rfqs) or uploading quotes/order confirmations.
{% endstep %}

{% step %}
**Review Quotes**

Buyers review available quotes and make selections
{% endstep %}

{% step %}
**Complete Request**

Buyers convert quotes into one or more Orders and mark the request as Complete.
{% endstep %}
{% endstepper %}